A technical upgrade caused the popular food- and activity-tracking app and website to go glitchy on Thanksgiving, of all days.
Jennifer Hudson speaks at the opening of The Weight Watchers Jennifer Hudson Center in 2011 in Chicago.
M. Spencer Green / AP
Weight Watchers has a loyal digital following: About 1.5 million people pay to use the weight-loss program's website and app. And on Thursday — Thanksgiving — the company introduced an upgrade that included a new design and streamlined features.
But the website and app have since been glitchy to the point of being unusable, according to customers who are unhappy that the service went down during arguably the most food-centric time of year.
Users normally log their food and exercise in the program, which then calculates points (rather than calories) and tells people how many points they've used on a given day and how many they have left. Amber Kowalski, a 25-year-old from Fishkill, New York, who's been a paying subscriber at $45 a month since March, told BuzzFeed News that the app has been deleting her entries, recording them multiple times, or entering them incorrectly.
"I literally depend on it for everything," Kowalski said. "Anything that goes in my mouth or I think about eating, I do. When you're doing this it literally is a lifestyle change and you need to depend on this. The biggest thing that people are upset about is it's the holiday season. Thanksgiving is when it was down — that's one of the biggest times of the year. It's not good for someone trying to diet or eat better, and you couldn't even keep track of what you're eating."
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